F.A.Q   Here are some of the more frequently asked questions from our customers: Q: Where the heck are you guys? I've tried to call but can't get an answer. What's the best way to contact you? A: To be quite honest, with 6 kids and a crazy work schedule; it's always better to email us and provide us with a number and time to call you. Sometimes, it's a matter of not being able to hear the phone over the sound of the shop equipment (or Brahm has his music/headphones on). Q: Do you have a payment plan available? A: As of August of 2010, we do.   Q: Where do you purchase the hardware for your books? A: We dont buy it, as with every part of our Grimoire, we handcraft it! Q: Do you sell just the hardware and fixtures? A: No, unfortunately we do not offer our art except in completed form. Our art has gained world recognition and it simply could not be a Brahms Grimoire unless it was a completed work. Q: How long does it take from time of my payment till you ship my Grimoire? A: We try very hard to complete your Grimoire in a timely manner. We typically estimate 10 weeks as our lead time. However, due to unforseen circumstances that occasionally occur (illness, etc), we ask that you allow us 12 to 14 weeks to craft your grimoire. Q: What exactly do you mean by Codex binding system? A: Our Codex binding system is unique to Brahm's as it is a post type system that works more like a regular book (unlike craft store post scrapbooks which require disassembling the entire book). Our system gives the ability to add and remove pages without all the hassle and it still looks and feels like a regular book and not a 3 ring binder or scrapbook. Q: Do you ship internationally? A: Yes, we ship worldwide. However, we ask that international customers contact us for a shipping quote. Q: Can I mix and match hardware and fixtures to make a custom Grimoire? A: You sure can! and at no additional cost. Some hardware will work well with other pieces, but the Tome size requires larger hardware so that's the only exception. Q: Can I get a Grimoire without an emblem? A: We pride ourselves in customer service, so we're glad to say yes to that too. We are very eclectic and are not limited to specific themes. We offer custom service as well, so you can have hardware and fixtures crafted of your own design . Custom work is price quoted per piece and priced according to complexity. Q: What is the difference in the sizes? A: See below.... (as of Jan. 2006 we no longer offer the diary size)